Keller Corner: Weekly updates, COVID-19 info

For a one-stop shop of all updated coronavirus information, Keller Army Community Hospital notifications, how to stop the spread of COVID-19, federal/state/local guidance and the U.S. Military Academy and Army Garrison West Point webpages, visit

Mammography equipment is coming to Keller
October is Breast Cancer Awareness Month and Keller Army Community Hospital will soon be able to schedule mammogram appointments.
The mammography equipment is scheduled to be installed in early November, and — if there are no issues with the installation and setup — KACH should begin to schedule patients by mid- to late-November.
Keller Army Community Hospital will keep beneficiaries updated on completion and dates when appointments can be scheduled.
Please continue to follow Keller’s Breast Cancer Awareness campaign — every Wednesday in October — on our Facebook page at

October is Domestic Violence Awareness Month
If you are a victim of domestic abuse, you can receive anonymous, confidential help —available 24/7 — by calling the National Domestic Violence Hotline at 1-800-799-7233 (SAFE).If you are in a domestic violence emergency, call 9-1-1.
Domestic Violence Awareness Month evolved from the “Day of Unity” held in October 1981 and conceived by the National Coalition Against Domestic Violence.
The “Day of Unity” soon evolved into a week, and in October 1987, the first National Domestic Violence Awareness Month was observed.
It is important to raise awareness, because “every nine seconds, a woman in the U.S. is beaten or assaulted by a current or ex-significant other” and this is unacceptable.
Every Saturday throughout October, Keller Army Community Hospital will provide information — on the Keller Facebook page — to raise awareness.

KACH establishes parking lot check-in initiative
Keller Army Community Hospital has established a “parking lot check-in” initiative in an effort to prevent the spread of illness and to facilitate social distancing by reducing the amount of beneficiaries in the waiting room.
As Keller clinics begin a staged re-opening of services and appointments, hospital traffic will increase proportionally.
The parking lot check-in initiative expands Keller waiting rooms by allowing routinely scheduled patients to remain comfortably in their vehicles in the Keller parking lot until their health care worker is ready to receive them for their appointment.
This method is voluntary and may not be suitable for every appointment type. The option will be explained to patients during appointment booking.
Patients who elect to check in via parking lot check-in will be instructed to call the front desk of their respective clinic immediately upon arrival at the Keller parking lot. The respective MSA will log the patient’s arrival and confirm their mobile number.
The appropriate clinic provider/nurse/technologist will be notified that the patient is waiting in the parking lot. The patient will be called and invited into the clinic when their provider/nurse/technologist is prepared for the appointment.
Behavior Health, Optometry/Ophthalmology and Nutrition Care are not participating in the initiative.
To schedule an appointment, call the Keller Appointment Center at 845-938-7992 or 800-552-2907, 7 a.m.–4:30 p.m. Monday–Friday, Beneficiaries enrolled in TRICARE Prime or TRICARE Plus may make online appointments for Primary Care and Optometry at

KACH Pharmacy continues “in-car” dispensing
The Keller Army Community Hospital Pharmacy continues “in-car dispensing” as a way for patients to receive their medications.
This is being done to prevent the spread of illness and to facilitate social distancing by reducing the amount of beneficiaries in the waiting room.
The in-car, drive-up delivery is done in two easy steps:
1. Call the pharmacy prior to arriving. The pharmacy will prepare your medications to be ready when you arrive. Call 845-938-2271/6619/3812. The pharmacy staff will coordinate a time for you to come pick up your medication within about two hours.
2. When you arrive at the pharmacy, pull in to one of the numbered pharmacy parking spaces—in the upper parking area, and call the pharmacy again to have a hospital representative bring out your medications out to you.
Beneficiaries, or the representative, picking up medications must provide either a photocopy of their DOD ID card, or a high-quality photo (smart phone is acceptable) of the front and back of the beneficiary’s ID card.
Beneficiaries that are subject to restriction of movement (self-quarantine or self-isolation) can either coordinate through their chain-of-command for a representative to pick-up their medication, or a beneficiary’s sponsor or representative can pick up their medication.
In addition to these services, beneficiaries—who reside on West Point—can receive over-the-counter “cold packs” if you are exhibiting cold symptoms.

Keller recognizes National Pharmacy Week 2020
Keller Army Community Hospital recognizes the week of Oct. 18-24, as National Pharmacy Week — a time to celebrate, promote and acknowledge the invaluable contributions that pharmacists and technicians make to patient care in hospitals, outpatient clinics and other health care settings.
National Pharmacy Week included the recognition of “Pharmacy Technician Day” on Tuesday.
KACH’s pharmacy department provides new prescriptions, refills and medication counseling. They are available to talk to you directly about your medications. They can help you understand the appropriate use and intended outcome of your medicine, as well as any possible reactions and side effects. You can also talk to your pharmacist about how to store and take medication, what foods or activities to avoid and what to do if you miss a dose.
As the COVID-19 pandemic was occurring, the Keller Pharmacy, in an effort to prevent the spread of illness and to facilitate social distancing by reducing the amount of beneficiaries in the waiting room, developed “in-car” dispensing. Additionally, the Keller Pharmacy has been recognized, by Army Medicine, for their excellent customer service.
Join Keller in saluting and celebrating the Keller pharmacists and pharmacy technicians.
To learn more about the Keller Pharmacy, go to

Keller is requesting your input
The Keller Army Community Hospital commander and the command team have been at the hospital for more than three months, and they are pleased with the hard work and dedication of the staff. But there are always opportunities to improve and this is where we need your help.
The command is requesting your input — via the linked survey below. The request is for:
1. Three things we are doing well — areas of strength.
2. Three things you believe need improvement — areas of improvement.
The goal of this survey is to utilize your input to develop a plan to make this already great facility better.
If you would do us the honor of providing feedback, that would be greatly appreciated and you input will be integral in the professional growth of our facility and the improvement of the care we provide.
The survey is anonymous and we ask that you only submit once. Survey link is
Thank you for your input and your trust in Keller Army Community Hospital. Your input will assist Keller in assuring that Army Medicine remains Army Strong.